Terms and conditions

General information about our company

Silvaapis d.o.o.

Ulica padlih borcev 31, 1000 Ljubljana

Phone: +386 41 779 882

Email: info@silvaapis.si

Website: www.woodmarket.eu

Facebook: https://www.facebook.com/woodmarket.eu/

ID for VAT: SI20080000

Identification number: 5576261000

TRR/IBAN: SI56 0317 1100 0684 705

The general terms and conditions of the online store Wood Market determine the conditions for the purchase and sale of products by Silvaapis d.o.o. Ulica padlih borcev 31, 1000 Ljubljana (hereinafter referred to as the provider).

The terms and conditions of the online store Wood Market are compiled in accordance with the Consumer Protection Act (ZVPot) and the TZS recommendations.

The online store Wood Market operates 24 hours a day and every day of the week. The use of the online store Wood Market is free of charge. By final confirmation, you complete the order. The order is processed and prepared according to the possibility of product supply.

After completing the order, we will send you a notification of your purchase to the Email address you entered when applying for access. At the same time, your order is stored electronically on our server.

Prices

All products listed in our store are priced in EUR and do not include value added tax (VAT). When you confirm the order with our Wood Market online store, prices published by the provider apply and are shown in the final order confirmation.

We reserve the right to change prices without prior notice.

Product images

Product images are symbolic. The actual product received, may differ from the product image on the website (deviation in number, color…).

Texts alongside products

Texts alongside the products are for informational purposes

Disclaimer

We, The Wood Market, are doing our best to ensure the coherence and promptness of the data published on our company’s website and in the Wood Market online store. Nevertheless, product characteristics, inventory and prices can change so quickly, that data cannot be managed in time. In such a case, we will notify you of any changes and allow you to cancel the order, or return and replace the ordered product.

Complaints and information

In case of a complaint or need for further information, we advise you to notify us at our E-Mail address or phone number:

E-mail: info@silvaapis.si,

Phone:  00386 41 779 882

Address: Silvaapis d.o.o., Ulica Padlih borcev 31, 1000 Ljubljana

Collection of personal data:

We vow to protect your personal data and other data collected at the time of the purchase, in accordance with the ZVOP-1, protect it against disclosure to, and intervening by third parties, and we will use them solely for the purpose of completing the order, issuing an invoice and resolving any complaints, and the rest of communication needed. We also vow to the permanent protection of all your personal information.

We can also automatically collect some information about the hardware and software of your computer. These include: IP address, browser type, domain names, access time, and websites you’ve visited in our wood market. The provider uses this information exclusively to calculate general statistics on the use of the Wood Market online store’s optimization.

Use of personal data:

We store customer data permanently and use it permanently until the customer requires otherwise. In case of external invasion into the database, we are not responsible for the consequences left in the computer system.

Use of Cookies – General Explanation:

The amended Electronic Communications Act (Official Journal No. 109/2012, hereinafter ZEKom-1), which was enforced at the beginning of 2013, brought new rules regarding the use of cookies and similar technologies for the storage of information or access to information, stored on computers or mobile devices of the user.

What are cookies?

A »cookie« is a small file, usually containing a sequence of letters and numbers that is loaded on a user’s computer, when the user visits a particular webpage. Each time you visit again, the website will retrieve the information about the cookie that was loaded before and identify the user. Cookies are important for the operation of websites, in order for the user’s experience to be better.

Legal notice:

The online store Wood Market and all of its information, product images, graphic and video elements on the website…, are protected and cannot be reproduced or used without prior written permission.

Limitation of liability:

The provider is making every effort to ensure the up-to-date and correctness of the information published on its websites. Nevertheless, the characteristics of the articles, delivery times or prices can change so quickly, that we sometimes fail to correct the information shown on these websites. In this case, the provider will notify the buyer of the changes mentioned and will allow the customer to withdraw from the contract, or to replace the ordered item.

Exclusion of liability:

We reserve the right to disable access to the above-mentioned site, due to technical or other issues or maintenance, which means disabling or hindering the use of the online store. In case of technical issues on the website, we reserve the right to cancel the orders that were made and have been affected by any technical errors. In case of cancellation of orders, we will notify you as soon as possible and provide you with further steps to follow. The buyer should, for their own good, ensure, that they have the adequate protection (antivirus, etc.) before accessing and using the website. The buyer should ensure the appropriate security and confidentiality of the data used for registration on the website (E-mail address, password).